RoxyCloud Datacenter e Tecnologia Ltda
RoxyCloud processes personal data as an infrastructure operator and as a controller in its relationships with customers and website visitors, in accordance with the LGPD and other applicable rules.
- Data is not sold to third parties
- Controller: RoxyCloud
1.Introduction
RoxyCloud respects the privacy of visitors and customers. This policy describes how we collect, use, store, and protect personal data in accordance with Brazil's General Data Protection Law (LGPD, Law No. 13.709/2018).
By using our website, contracting services, or contacting us, you agree to the terms described in this document.
2.Data we collect
We may collect: name, email, phone number, identification documents (when required for account or payment verification), IP address, access logs, billing data, and information provided in support tickets or contact forms.
Browsing data (cookies, pixels, and analytics tools) may be used to improve the experience and measure site and campaign performance, whenever applicable with an adequate legal basis.
3.Purpose of processing
We use the data for: providing and managing contracted services; technical and commercial support; payment processing; complying with legal obligations; preventing fraud and abuse; communications about the service; and continuous improvement of the platform.
4.Sharing
We do not sell personal data. We may share information with payment processors, infrastructure providers, support tools, and authorities when required by law or to protect the rights of RoxyCloud and third parties.
Partners that process data on our behalf must observe compatible security and confidentiality standards.
5.Retention and security
We keep the data for as long as needed for the purposes described and for legal requirements. We apply technical and organizational measures to protect information against unauthorized access, loss, or improper alteration.
6.Your rights (LGPD)
You may request confirmation of processing, access, correction, anonymization, portability, deletion of data processed with consent, information about sharing, and withdrawal of consent, under the terms of the LGPD.
To exercise your rights, contact us through official support channels (ticket, WhatsApp or help center) or through the client panel.
8.Changes
This policy may be updated periodically. The date of the last review will be indicated on this page. Continued use of the services after changes constitutes acknowledgment of the current version.
Exercise your rights (LGPD)
Request access, correction, or deletion of data through the official contact channels or the client panel.
Also see the Terms of Service.